Last week I got an email that a bank of america account I do not use anymore went negative. I have tried to close this account 2 times but because BOA is in the process of reposessing my house because of my disability BS and does not want to close out the accounts associated with me and the mortgage. When I looked it up I found that sirius had automatically billed me for $165 yearly service, which then made the account negative and charged me an additional $35 and of course they want to charge more in 3 days......... I never got any notice of this pending payment being taken out and couldn't be more pissed that I now get to talk to 2 different customer service groups to fix it.
Sirius was very nice in offering a free half year of service. But I reminded him that it was not free since I now have a $35 fee that is going to be compounded on an account that I have no access too since moving. I told him to cancel anything I have with sirius and refund the charge on the card and the $35. He said that he could refund the 165, but it would take 7-10 days and could not do anything about the $35. I got more pissed when I pointed out that they take the money out of my account the very next hour when I give them the number and the OK to take the money, but now I will have further fees compounded in the time that 7-10 days. He tried to smooth it over again and pulled his ace out of his hand and offered me a free internet radio trial. I almost started screaming as I really lost it as I explained that he is not "giving" me anything for free that they didn't use to give out for free(remember when the sirius internet radio was free?!) and that I could not already get from 100 other places for free and that I didn't want anything to do with his company ever again. I explained to him that now that I had done everything I could with him, that I now get to call BOA, press 1 for english and wait on hold and then get to tell this whole story to another customer care rep who I can only hope speaks english as well as this guy did. Then I get to see how BOA will continue to rape me because of the error his company caused me.
fuck that place I will just start buying cd's agian or borrowing and burning cd's from my buddies and now maybe start to check out mp3 players if I want bad sound quality. I also went out and disconnected both recievers before I powered them up again and will leave them disconnected for then next couple months to keep them from recieving the disconnect signal. From what I understand by doing this your reciever will never get disconnected so after a 2-3 months you can again power it up and it should be good-to-go. If this works I will be sure to let you know so that we can all enjoy sirius the way it should be, hassle FREE(key word).
