customer service at the new pg,lol check this out

paculprit · Post by **paculprit** » Sat Dec 05, 2009 4:12 am

well,if this is the new company procedures im bailing out,after 4 days of waiting to hear back from them,i get an email stating that rodin audio,which was referred or linked from aamp,DOES NOT SELL PARTS TO CONSUMERS,lol,when it was pg i wanted to change my r nets in my xs,i contacted pg and they sent me a bag of them and made me happy,they want a flat rate of 127.00 to fix a broken knob lol,and they stated that its `a old amp and needs a quote,tune up,i presently own (2) 1968 ss 396 chevelles that used to run pg equipment in them,and with the new aamp company maybe they will have soundstreams installed along with all the customers cars i will do in the future,thanks aamp for the great service,

KUB3 · Post by **KUB3** » Sat Dec 05, 2009 4:32 am

They probably have to cover their shipping rates back to China

Post by **Rold Gold** » Sat Dec 05, 2009 7:15 am

Have ya called Rodin.......?
Before getting all pissy, shoot the guys here in portland a call and talk to Phil or Stewart. I'm sure they'd be happy to help ya if they have the part ya need. I'm told that AAMP hasn't ever done any R&R on amps before aquiring PG so it'll take some time for them to be brought up to speed.

Rodin 503-286-9300

dedlyjedly · Post by **dedlyjedly** » Sat Dec 05, 2009 10:53 am

Like Fuzzy said fellas AAMP and PG are going through a transitional phase. It'll take some time for them to get up to speed and figure out exactly how they're going to handle things. With that said I still don't think it's very likely that we'll ever see quite the level of service that we have grown accustomed to over the years. And that in no way is a jab at AAMP, in fact I say it because I think it's important that we all come to the realization that the times, they are a changing. The PG of old is a that of a dying breed. Many decisions they made in how to operate over the years made them unprofitable and as a result they ultimately failed.

As a collective group of consumers we all want bad ass triple darlington amps that were hand built in the U.S. We also want to buy these amps online at a few bucks over cost with a manufacturer's warranty. When the warranty expires they damn well better have an in house tech that will fix it for peanuts with a turn around time under a week and return shipping included. The company has to provide said technician with every conceivable part and knick-knack for every amp and accessory they produced over the last twenty years. If I'm handy enough or have a friend of a friend that can fix it for me the company should ship me the parts for free since I'll be saving them time and money on the repair. If the company fails and is sold it would only be fair for the new owner to stand behind these unwritten but implied guarantees. We own Phoenix Gold equipment and whether we purchased it from an authorized dealer or not, purchased it second hand on ebay or even stole it we are entitled to these simple standards. Hell, it's just plain ol' good customer service!

We have all been spoiled rotten over the years, myself included. In the future we can only hope for PG's return to glory and more bad ass equipment, but if we expect them to never change and do everything exactly like they used to it wouldn't it only be realistic to also expect the same outcome?

dedlyjedly · Post by **dedlyjedly** » Sat Dec 05, 2009 11:05 am

I'm sorry to dump my rant in your thread paculprit. In fact maybe it would be best if Tom moved this to a new thread. That wasn't necessarily a direct response to you but something that had been boiling up inside me over the last few weeks.

BUT...I do have to ask...do you honestly expect that level of service out of any manufacturer? Let alone Soundstream!

Post by **stipud** » Sat Dec 05, 2009 11:07 am

Amen brother. Long live PG.

KUB3 · Post by **KUB3** » Sat Dec 05, 2009 11:07 am

I'm not sure how these new boards are made. But I wouldn't be overly surprised if the cheapest way to "fix" them may be to put the old circuit board in the bin and quickly fit new one. Especially if it's just an SMT board from China. Hopefully I'm wrong, but it would be one option open to them...

paculprit · Post by **paculprit** » Sat Dec 05, 2009 8:17 pm

dedlyjedly wrote:I'm sorry to dump my rant in your thread paculprit. In fact maybe it would be best if Tom moved this to a new thread. That wasn't necessarily a direct response to you but something that had been boiling up inside me over the last few weeks.

BUT...I do have to ask...do you honestly expect that level of service out of any manufacturer? Let alone Soundstream!

no problem,i do no that some audio manafacturers do help like mb quart helps me,but then again they been in audio since 1963,and `thanks fuzzy i will call rodin on monday,

oldschoolfan · Post by **oldschoolfan** » Sat Dec 05, 2009 11:26 pm

dedlyjedly wrote:Like Fuzzy said fellas AAMP and PG are going through a transitional phase. It'll take some time for them to get up to speed and figure out exactly how they're going to handle things. With that said I still don't think it's very likely that we'll ever see quite the level of service that we have grown accustomed to over the years. And that in no way is a jab at AAMP, in fact I say it because I think it's important that we all come to the realization that the times, they are a changing. The PG of old is a that of a dying breed. Many decisions they made in how to operate over the years made them unprofitable and as a result they ultimately failed.

As a collective group of consumers we all want bad ass triple darlington amps that were hand built in the U.S. We also want to buy these amps online at a few bucks over cost with a manufacturer's warranty. When the warranty expires they damn well better have an in house tech that will fix it for peanuts with a turn around time under a week and return shipping included. The company has to provide said technician with every conceivable part and knick-knack for every amp and accessory they produced over the last twenty years. If I'm handy enough or have a friend of a friend that can fix it for me the company should ship me the parts for free since I'll be saving them time and money on the repair. If the company fails and is sold it would only be fair for the new owner to stand behind these unwritten but implied guarantees. We own Phoenix Gold equipment and whether we purchased it from an authorized dealer or not, purchased it second hand on ebay or even stole it we are entitled to these simple standards. Hell, it's just plain ol' good customer service!

We have all been spoiled rotten over the years, myself included. In the future we can only hope for PG's return to glory and more bad ass equipment, but if we expect them to never change and do everything exactly like they used to it wouldn't it only be realistic to also expect the same outcome?

Good point but because things are changing does not always mean it is for the best. Many of us would gladly go out of our way and pay more money for good service and a quality home made product. Sign me up.

customer service at the new pg,lol check this out

customer service at the new pg,lol check this out

its cool